Area Service Manager - HVAC
Fluidics, Inc.
- Location
- Onsite (Philadelphia, PA)
- Employment
- Full-time
- Level
- Senior Level
About the role
Fluidics, Inc. is a leading provider of mechanical and facilities services, energy solutions, and construction. The Area Service Manager oversees service technicians and account managers to ensure high-quality, profitable service delivery and strong customer relationships across a specific region.
Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Health savings account
- Flexible spending account
- Life insurance
- Disability insurance
- 401(k) Savings Plan
- Employee assistance program
Full job details
About Us
We offer complete mechanical and facilities services, as well as energy solutions, mobile services, retrofits, and design-build services. Backed by cutting-edge technology, our proactive approach to addressing clients’ most vital issues has enabled us to deliver responsive, highly effective solutions and build long-term relationships.
Job Summary
The overall goal of the Area Service Manager is to ensure we are providing our clients the best-in-class service. You will be responsible for specific clients, Account Managers and up to 20 service technicians.
Essential Duties & Responsibilities
- Responsible for overall productivity for all work in your area.
- Work with service coordinators to ensure timely scheduling/execution of each job.
- Ensure profitability of Service Contracts
- Ensure profitability of Quoted and T&M work
- Perform part/material procurement for all work in your area.
- Review open calls to ensure timely completion.
- Ensure PMs are completed timely and in accordance with contractual obligations.
- Develop a relationship with customers within his/her assigned region or territory through.
- Consistent contact via email, telephone, etc.
- Personal visits as required
- Manage customers (as needed) located within their region.
- Have a complete understanding of each customer’s maintenance contract.
- Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold.
- Price all work requests in your area.
- Support the Account Managers as needed for your clients.
- Oversee all daily functions of Field Foreman and Technicians.
- Monitor technician skill levels and provide necessary training.
- Perform technical support to your field technicians as needed including weekends and nights.
- Perform field safety and quality site visits.
- Ensure the technicians are compliant with all company policies and procedures.
The above represents the basic overview of the responsibilities with the intent of increasing compliance to company policies and increased productivity of our service field team.
Qualifications
- Minimum of 5 years of HVAC experience in a leadership role, managing a team of inhouse and field professionals.
- Minimum of 10+ years technical experience within a mechanical contracting environment.
- Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
- Proficient in Microsoft Excel, Visio, and Word.
- Excellent communication skills – verbal and written.
- The highest level of professional and ethical behavior is expected at all times.
- Valid driver’s license
#fluidics
Work Environment
Monday-Friday
Benefits
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Affirmative Action Policy
Please review our Affirmative Action Policy.