• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Commercial HVAC Dispatcher

• Schedule service and maintenance appointments with commercial customers.
  
  
• Coordinate daily assignments for 10–15 technicians based on availability, location, skills, and job priority.
  
  
• Receive service calls and gather accurate information about the customer, equipment, and issue.
  
  
• Track technician check-ins, check-outs, job progress, and availability throughout the day.
  
  
• Adjust schedules as urgent calls, delays, and other changes arise.
  
  
• Keep customers informed about appointment times, delays, and service status.
  
  
• Review technician job notes for completeness and follow up on missing or unclear information.
  
  
• Maintain accurate customer information, schedules, and work order notes in BuildOps.
  
  
• Identify scheduling gaps and help reduce unnecessary travel between jobs.
  
  
• Coordinate with the Office Manager and service leadership when priorities conflict or issues need additional support.
  
  
• Handle occasional evening and weekend service calls, typically totaling a couple of hours of overtime per week.
  
  

• Previous dispatching experience; HVAC experience is preferred but not required.
  
  
• Strong computer, typing, and data entry skills, with the ability to learn BuildOps.
  
  
• Clear, professional communication with customers, technicians, and coworkers.
  
  
• The ability to manage multiple schedules and changing priorities on the fly.
  
  
• Sound judgment about what you can resolve and when to involve management.
  
  
• Consistent follow-through and attention to detail.
  
  
• A calm, practical approach when the day doesn’t go as planned.
  
  
• Willingness to receive constructive feedback, take responsibility for mistakes, and adjust your approach as you learn.
  
  
• A respectful, dependable attitude and commitment to helping the team succeed.
  
  

• Full-time, on-site in Cleveland, Ohio.
  
  
• Monday–Friday, 7:30 a.m.–4:30 p.m., including a one-hour unpaid lunch.
  
  
• Occasional evening and weekend calls, typically a couple of hours per week.
  
  
• $25–$35 per hour, based on experience, with overtime pay.
  
  

• No-cost basic family health insurance.
  
  
• Dental and vision plans available at affordable rates.
  
  
• $50,000 in company-paid life insurance.
  
  
• Company-paid short- and long-term disability coverage.
  
  
• 401(k) with up to a 5% company match.
  
  
• 10 days of paid time off.
  
  
• Six paid company holidays.
  
  
• Training, mentorship, and opportunities to grow within service operations.