Commercial HVAC Dispatcher
The Schebler Company
- Location
- Onsite (Bettendorf, IA)
- Employment
- Full-time
- Level
- Mid Level
About the Role
The Schebler Company, a 100% employee-owned industrial and HVAC services provider, is seeking a Commercial HVAC Dispatcher. This role focuses on coordinating service calls, managing technician schedules, and ensuring accurate billing and customer communication.
Skills
Full job details
Join The Schebler Company - Where Excellence Meets Employee Ownership!
Are you passionate about delivering exceptional customer service in a dynamic and employee-owned environment? Schebler Company, a 100% employee-owned company, is seeking a dedicated Commercial HVAC Dispatcher to join our team. In this role, you will play a crucial part in ensuring outstanding service to our customers and supporting our skilled service technicians.
As a Commercial Service Dispatcher, your focus will be:
Customer-Centric Service: Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure customer satisfaction.
Efficient Scheduling: Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests, specifications, or needs.
Document Management: Review and coordinate all incoming paperwork from service technicians, ensuring accuracy and completeness.
Billing Accuracy: Verify billing data accuracy, revise errors, and prepare itemized statements, bills, or invoices, recording amounts due for items purchased or services rendered.
Data Maintenance: Maintain the master mailer and PSA listing, ensuring up-to-date and accurate records.
Customer Engagement: Call PSA customers, schedule appointments, and ensure proactive communication to meet customer needs.
Collaborative Team Player: Work as a team player in the Service, Residential, and HVAC departments to foster a positive work environment and achieve departmental goals.
Adaptability: Perform other duties as assigned, showcasing flexibility and adaptability in a fast-paced work environment.
Qualifications and Requirements:
Education: High School Diploma or GED required
Experience: At least two years of dispatching and/or customer service experience preferred.
Necessary Skills:
- Organizational Prowess: Strong organizational skills and excellent attention to detail.
- Team Collaboration: Able to work effectively with a diverse group of people.
- Customer-Centric Mindset: Must be customer service-driven.
- Tech Savvy: Proficient in computer skills using various office software packages, including MS Office and Outlook.
Why Schebler Company:
At Schebler, we believe in fostering a positive, collaborative, and employee-owned work environment. As a 100% employee-owned company, we value each team member's contributions and provide opportunities for growth and success.
If you are ready to embark on a rewarding career journey with Schebler Company, apply today. Join us in shaping a future where excellence and employee ownership go hand in hand!
Schebler Company is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job the employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Will occasionally be required to stand; walk; and occasionally lift and/or move 25 pounds.