HVAC Counter Sales Associate

Job DetailsLevel: ExperiencedJob Location: Beltsville, MD 20705Position Type: Full TimeEducation Level: High School/ GEDSalary Range: $17.50 - $26.50 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Sales HVAC Counter Sales Associate Full-Time  |  Branch $17.50 – $26.50 / hr Hourly Pay Range   Reports To: Branch Manager       DEPARTMENT HVAC   EXPERIENCE Experience Preferred   BENEFITS ELIGIBLE AFTER 45 Days of Employment   ROLE OVERVIEW   The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.   CORE RESPONSIBILITIES   Order Fulfillment & Inventory Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately Receive shipments, log into inventory, and maintain inventory accuracy through regular audits Process returns accurately Customer Service & Sales Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts Use electronic and published catalogs to provide product, pricing, and availability information Solve or quickly escalate customer problems; follow company pricing and credit guidelines Meet and greet all customers at the point of sale with service, respect, and knowledge Product & Industry Knowledge Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service Teamwork & Standards Build and maintain customer and team relationships; adjust approach for different customer types Keep and maintain a neat, organized counter area and product displays Accurately and carefully follow established procedures; ensure high-quality, error-free work output Adhere to the rules and regulations set forth in the Employee Handbook Other duties as assigned Summary   Qualifications QUALIFICATIONS   High school diploma or GED required Willingness to learn; product/applications and wholesale distribution experience preferred Ability to lift up to 75 lbs. and stand for up to 8 hours daily Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions   BENEFITS   Eligible to enroll on the 1st of the month following 45 days of employment:     Medical, Dental & Vision   Short & Long-Term Disability   Life Insurance   Flexible Spending Account (FSA)   Telehealth   Gym Reimbursement   401(k) with Company Match   Free Surgery & Imaging Program*   Free Medications*   Delta Perks — Local Discounts   Discount Hub   Coverage available for families   * Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.   Additional duties may be assigned as needed. We are an equal opportunity employer.