HVAC Dispatcher
Call The Bee
- Location
- Onsite (Farmington, CT)
- Compensation
- $19 - $24/hr
- Employment
- Full-time
- Level
- Entry Level
About the role
Call The Bee is a fast-growing home services company providing HVAC, plumbing, and electrical solutions in Connecticut. The Dispatcher role serves as the central communication point between the office and field teams to ensure efficient scheduling and high-quality customer service.
Skills
Benefits
- 401(k) match
- Health insurance
- Dental insurance
- Vision insurance
- Disability coverage
- Life insurance
- Paid time off
- Paid holidays
Perks
- Referral bonus
Full job details
Overview
Overview
Call The Bee is a trusted, fast‑growing home services company providing HVAC, plumbing, and electrical solutions throughout Connecticut. We pride ourselves on exceptional customer service, high‑quality workmanship, and a team culture built on reliability, communication, and integrity.
The Opportunity: We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.
What You’ll Do:
- Schedule and dispatch technicians for residential service calls and installations
- Prioritize jobs based on urgency, technician availability, and geographic location
- Communicate clearly with customers regarding appointment confirmations, updates, and expectations
- Coordinate emergency responses and resource allocation
- Track technician progress and adjust scheduling in real-time as needed
- Maintain detailed records of service calls and field activities
What We’re Looking For:
- Prior experience in dispatching, scheduling, or a related administrative role
- Strong communication and customer service skills
- Ability to multitask and remain calm in a fast-paced environment
- Familiarity with dispatching software; ServiceTitan experience is a big plus
- Detail-oriented and adept at managing logistics and timelines
- A team player who thrives in a collaborative setting
What We Offer
- 401(k) with company match
- Health, dental, and vision insurance
- Short- and long-term disability coverage
- Life insurance
- Paid holidays and generous PTO
- Referral bonus programs
- Supportive team environment with growth opportunities
Join our team at Call The Bee and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
Pre-employment background check and drug screening may apply, subject to local laws.
Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.