HVAC & Plumbing Dispatcher

We are a growing, family-owned and operated HVAC and plumbing company located in Brunswick, Maine, looking for an experienced Dispatcher to help manage our expanding fleet of service vehicles and keep our technicians moving efficiently throughout the day.

This is a key position within our company. Our Dispatcher is the connection between our customers, technicians, vendors, and office team. We are looking for someone who can stay organized, communicate clearly, and make good decisions in a fast-paced service environment.

What You'll Do

• Dispatch HVAC and plumbing technicians to service calls
• Build and adjust daily technician routes for maximum efficiency
• Match technicians to calls based on location, skill set, urgency, and workload
• Monitor the dispatch board and make adjustments as the day changes
• Communicate professionally with technicians throughout the day
• Communicate with homeowners regarding scheduling, arrival times, and service updates
• Coordinate with vendors and suppliers when needed
• Use company software to manage calls, scheduling, customer information, and technician activity
• Help ensure urgent and priority calls are handled appropriately
• Work closely with other office team members to provide a great customer experience
• Assist with answering phones and scheduling appointments
• Participate in an on-call rotation with other office staff

What We're Looking For

• Previous dispatching experience strongly preferred
• HVAC, plumbing, home service, or similar trade experience is a plus
• Experience with ServiceTitan is highly preferred, but not required
• Strong computer skills and willingness to learn company software
• Experience developing efficient service routes is highly desirable
• Strong organizational and problem-solving skills
• Ability to manage multiple technicians and service calls at the same time
• Comfortable making decisions and changing priorities throughout the day
• Excellent communication skills
• Ability to communicate professionally with technicians, homeowners, vendors, and coworkers
• Dependable and able to remain organized in a fast-paced environment
• Team-oriented attitude

Compensation & Benefits

• Up to $30.00 per hour, based on experience
• 100% company-paid employee health insurance
• Dental & Vision insurance
• Disability insurance
• 11 paid holidays
• 2 weeks paid vacation
• Retirement plan with company match
• On-the-job training and opportunities to learn additional company software
• Opportunity for advancement as our company continues to grow
• Stable, year-round employment
• Family-owned and operated company

The Right Person for This Position

The right Dispatcher doesn't simply fill open spots on a schedule. You'll be looking at the entire service board and asking:

Where are our technicians? What are they best at? Where do they need to go next? And how do we take care of the customer while keeping the day running efficiently?

If you have dispatching experience, enjoy solving problems, communicate well with both customers and field technicians, and thrive in a busy environment, we'd like to hear from you.

Apply today and tell us about your previous dispatching, routing, customer service, or home-service experience!