HVAC Inside Sales - Columbia, SC

About Us:

Gateway Supply, a trusted leader in HVAC and plumbing supplies, is looking for a motivated HVAC Inside Sales team member to support customers, coordinate orders, and help deliver dependable service from request to delivery.

About the Role:

As part of our Inside Sales team, you will serve as a key point of contact for customers by responding to incoming requests, providing pricing and product availability, preparing quotations, entering orders, and helping coordinate purchases and deliveries. This role is ideal for someone who is organized, customer-focused, and comfortable working in a fast-paced sales and service environment.

Key Responsibilities:

• Field incoming customer requests: Respond promptly and professionally to customer calls, emails, and walk-in inquiries.
• Provide price and availability: Research products, confirm stock status, and communicate accurate pricing and lead times.
• Prepare quotations: Create clear, accurate quotes that meet customer needs and support timely purchasing decisions.
• Enter and manage orders: Accurately enter customer orders, review details, and follow up to help ensure orders are processed correctly.
• Facilitate purchases and deliveries: Coordinate with purchasing, warehouse, vendors, and customers to support product availability and on-time delivery.
• Build customer relationships: Provide dependable service, communicate clearly, and help customers find the right solutions for their needs.

What We Offer:

• Competitive Compensation: Competitive pay and a comprehensive benefits package.
• Customer-Focused Impact: A role where your responsiveness and attention to detail directly support customer satisfaction and sales success.
• Career Growth: Opportunities to learn, grow, and develop within a supportive, team-oriented environment.

Requirements:

• Previous inside sales, customer service, wholesale distribution, HVAC, or related industry experience preferred.
• Strong communication skills with the ability to listen, clarify needs, and provide accurate information to customers.
• Detail-oriented and organized, with the ability to enter orders accurately and manage multiple requests at once.
• Comfortable learning product information, pricing, inventory systems, and order processes.
• Ability to work collaboratively with sales, purchasing, warehouse, vendors, and delivery teams.
• Proficiency with Microsoft Office and experience with ERP or order entry systems is a plus.

Why Choose Us:

• Customer connection: Be a trusted resource customers can rely on for timely answers, accurate quotes, and dependable follow-through.
• Team collaboration: Work closely with sales, purchasing, warehouse, and delivery teams to help customers get what they need.
• Opportunity to grow: Build product knowledge, strengthen customer relationships, and grow your career with Gateway Supply.