HVAC Operations Manager

Overview

As we continue to grow our local brands throughout the Minneapolis market, we're looking for an experienced and driven HVAC Operations Manager to lead, develop, and scale a high-performing team of HVAC professionals.This is an exciting opportunity for a strong operational leader who thrives on developing people, improving performance, and building scalable systems that support long-term growth. We're seeking someone who can create accountability, elevate the customer experience, and help drive the next phase of growth for our expanding HVAC operations.

As the HVAC Operations Manager, you'll oversee day-to-day HVAC operations, develop field leaders and technicians, drive operational excellence, and play a key role in recruiting and building the team needed to support continued growth across the Minneapolis market. You'll be responsible for ensuring exceptional customer experiences, improving team performance, and creating the processes and structure necessary to support a growing organization.

Key Responsibilities:

• Lead, coach, and develop a team of HVAC technicians and field professionals to achieve performance goals and deliver exceptional customer service.
• Build, recruit, hire, onboard, and develop top HVAC talent to support continued market growth.
• Create a high-performance culture centered on accountability, teamwork, safety, and customer satisfaction.
• Oversee daily HVAC operations, ensuring efficient scheduling, productivity, and execution in the field.
• Monitor and analyze key performance indicators (KPIs) to improve revenue, profitability, technician performance, customer experience, and operational efficiency.
• Partner with leadership, sales, dispatch, and customer support teams to align operational execution with company objectives.
• Conduct ride-alongs, field audits, and job site visits to support employee development and maintain quality standards.
• Drive accountability around safety, compliance, licensing requirements, and company policies.
• Manage customer escalations and ensure timely, effective resolution of service concerns.
• Develop and implement scalable systems, processes, and best practices that support operational excellence and future growth.
• Identify opportunities to improve efficiency, employee engagement, and overall business performance.
• Serve as a visible, hands-on leader who supports both field and office teams.

What You Bring:

• 3+ years of leadership experience within HVAC, home services, field service, construction, or related operational environments.
• Proven success leading teams, developing talent, and delivering measurable business results.
• HVAC industry experience strongly preferred.
• Experience recruiting, building, and retaining high-performing field teams.
• Strong knowledge of operational metrics and a track record of implementing performance improvements.
• Exceptional communication, coaching, and leadership skills.
• Strong problem-solving abilities and confidence making decisions in a fast-paced environment.
• Ability to effectively manage multiple priorities while maintaining a focus on customer satisfaction and employee development.
• Familiarity with ServiceTitan or similar field service management platforms is preferred.
• A hands-on leadership style with the ability to spend time in the field coaching and supporting team members.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• Company vehicle and technology tools provided.
• The opportunity to lead and grow a high-performing HVAC team within an expanding organization.
• A unique opportunity to help shape the future of our HVAC operations as we continue investing in growth across the Minneapolis market.
• Career advancement opportunities within a growing, people-first organization.
• A collaborative leadership team committed to supporting your success.
• The ability to make a direct and lasting impact on the growth, culture, and performance of the business.

If you're a leader who thrives on building teams, developing people, improving operations, and driving growth, we'd love to hear from you.

We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

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