HVAC Service Coordinator Omaha
Marick Mechanical
- Location
- Onsite (Omaha, Nebraska)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
Marick Mechanical is a Midwest mechanical contractor specializing in commercial HVAC, refrigeration, plumbing, and sheet metal fabrication. The Service Coordinator role manages customer service requests, dispatches technicians, and oversees the service job lifecycle to ensure quality and efficiency.
Skills
Customer service
Dispatching
Work order management
Data entry
Communication
Multitasking
Microsoft Word
Microsoft Excel
Microsoft Outlook
GPS tracking software
Billing
Attention to detail
Organization
Problem solving
Time management
Full job details
Overview: The Service Coordinator’s responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in “Real-time” to complete close out process to help maintain the quality of services to our customers.
Responsibilities:
- Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
- Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
- Work within customer portals to provide quotes and perform follow up calls with customers
- Create, open, assign, and/or close work order requests
- Real time updates via notes in each work order description and various client portals
- Review technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviews
- Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
- Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
- Dispatch technicians to calls in line with their department and abilities
- Maintain service department filing
- Provides updates on parts ETA
- Billing for customer service calls
- Own and maintain service job life cycle within our utilized software
Requirements/Qualifications:
- 3 years of customer service experience in a sales/office/corporate setting
- High School diploma or GED
- Construction/Mechanical/Service industry experience
- Ability to work as a team player
- Ability to multitask in a fast-paced environment
- Verbal & written communication skills
- Attention to detail and organization
- Proficiency in Microsoft Word, Excel, & Outlook