HVAC Service Manager

Location: Panama City, Florida

Job Type: Full-Time

Pay Range: $75,000.00 – $105,000.00 per year (Base + Incentives)

Additional Compensation: Performance bonuses, commission opportunities, and sign-on bonus available for qualified candidates!

Why Join Paradise Home Service?

Are you a leader who wants to work with a team where your expertise is actually valued? At Paradise Home Service, our technicians and managers are treated as essential, highly respected HVAC professionals. We offer clear career paths, consistent raises, and an environment driven by integrity and quality workmanship.

If you are looking for a long-term home where you can unleash your potential and earn what you are worth, apply today!

What We Offer (Our Rewards)

• Competitive Compensation: Generous base salary + performance bonuses and commission.

• Company Provided: Company vehicle, gas card, tool account, tablet, laptop, and phone.

• Retirement: 401(k) with fully vested company match.

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options.

• Savings Accounts: Health Savings (HSA) and Flexible Spending (FSA) accounts.

• Time Off & Extras: Paid Time Off (PTO), professional development, and ancillary benefits.

Position Summary

As the HVAC Service Manager, you will lead, mentor, and scale a high-performance team of field technicians. You will be responsible for maintaining our 5-star customer service standard, driving field productivity, and achieving departmental financial goals.

This is a hands-on leadership role—we are looking for a manager passionate about ride-alongs, regular coaching, structured onboarding, and continuous field training.

Key Responsibilities

• Team Leadership & Development: Conduct 1:1 meetings, team huddles, ride-alongs, and continuous technical/sales coaching.

• Operations & Scheduling: Partner with dispatch to ensure technicians are routed efficiently based on skill level, training needs, and service demand.

• Quality & Safety Assurance: Inspect field work to ensure compliance with company standards, manufacturer specs, and safety regulations.

• Software & Processes: Manage daily operations using ServiceTitan; assist with price book modifications and workflow enhancements.

• Financial Oversight: Monitor budgets, departmental KPIs, and profitability targets to drive operational success.

• Customer Escalations: Oversee issue resolution, including job site visits, phone follow-ups, and customer relationship management.

• Vendor & Inventory Management: Coordinate with vendors regarding warranties, product recalls, inventory tracking, and swift order fulfillment.

Qualifications & Requirements

Minimum Qualifications:

• 5+ years of hands-on HVAC industry experience.

• 2+ years of direct management or supervisory experience.

• High School Diploma or equivalent; trade school, military, or college education preferred.

• Valid Driver’s License with a clean driving record.

• Proficiency with mobile devices, ServiceTitan, Google Suite, and Microsoft Office.

• Must be able to pass a background check, drug screen, and motor vehicle record review.

• Authorized to work in the U.S. without sponsorship.

Preferred Qualifications:

• Active HVAC licenses, EPA certifications, or trade certifications.

Physical Demands

• Ability to lift/carry up to 100 lbs repeatedly.

• Comfort working in tight or confined spaces (attics, crawl spaces) and various indoor/outdoor weather conditions.

• Ability to climb ladders, stand/sit for extended periods, and operate field technology.

• Ability to travel up to 75% locally between job sites and customer locations.

Paradise Home Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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