Skills

HVAC Systems Team Leadership Service Management Dispatching Preventative Maintenance Diagnostics Customer Service Inventory Management Workflow Management Safety Compliance Communication Skills Technical Mentoring Service Software Proficiency

Full job details

About the Role:

Mayne Mechanical LLC is looking for an experienced and driven HVAC Service Manager to lead our service team in Sykesville, MD. This is an exciting opportunity to take ownership of a growing service department, mentor skilled technicians, and deliver top-tier HVAC solutions to our valued customers. If you're a hands-on leader with a passion for quality and customer satisfaction, we want to hear from you!

Responsibilities:

Oversee daily operations of the HVAC service department, including scheduling, dispatching, and workflow management
Lead, mentor, and develop a team of HVAC service technicians to ensure high performance and quality workmanship
Manage service calls for residential and/or commercial HVAC systems, including diagnostics, repair, and preventative maintenance
Ensure timely and accurate completion of service orders, invoicing, and customer follow-up
Maintain inventory of parts, equipment, and service vehicles to support efficient field operations
Build and maintain strong customer relationships, resolving escalated service issues professionally
Ensure compliance with safety regulations, industry codes, and company standards

Requirements:

5+ years of HVAC industry experience, with at least 2 years in a supervisory or management role
Strong knowledge of HVAC systems, including installation, repair, and preventative maintenance
EPA 608 Certification required; additional certifications (NATE, etc.) a plus
Proven ability to lead and motivate a team of field technicians
Excellent customer service and communication skills
Proficiency with service management software and basic computer skills
Valid driver's license with a clean driving record
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

About Us:

Mayne Mechanical LLC is a trusted HVAC contractor serving the Sykesville, MD area and surrounding communities. We've built our reputation on reliable service, skilled craftsmanship, and a genuine commitment to keeping our customers comfortable year-round. Our team is our greatest asset, and we pride ourselves on fostering a supportive, professional environment where talented people can grow their careers.