HVAC Service Technician
Delaware Heating & Air Conditioning
- Location
- Onsite (Newark, DE)
- Compensation
- $50k - $80k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 2 weeks ago
About the role
Delaware Heating & Air Conditioning is seeking a Service Technician to manage on-site installation, maintenance, and repair of HVAC equipment. The role focuses on driving customer satisfaction and retention through technical expertise and strong service relationships.
Skills
HVAC equipment repair
Troubleshooting
Field service
Customer service
Technical diagnosis
Inventory management
Reporting
Safety compliance
Benefits
- Health benefits
- 401k
- Vacation
Full job details
We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance and testing tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Keep proper stock and inventory of parts
Requirements
- Participate on rotating on call schedule for weekends
- Proven field service experience
- Ability to troubleshoot, test, repair and service HVAC equipment
- English literacy
- Minimum of 6 months experience
- High School Diploma
- Valid Drivers License and good driving record
Top Pay, great health benefits, 401k employer matching, Vacation
Salary: 50000 - 80000 USD Per annum