HVAC Service Technician
Go Green Plumbing, Heating, Air & Electrical
- Location
- Onsite (Greensboro, NC)
- Employment
- Full-time
- Level
- Mid Level
Posted 4 weeks ago
About the Role
Go Green Plumbing, Heating, Air & Electrical is seeking an HVAC Service Technician to diagnose and repair heating and cooling systems. The role involves establishing customer rapport, educating clients on products and financing, and mentoring apprentices to ensure high-quality service and business success.
Skills
HVAC Systems
Customer Service
Troubleshooting
Finance Options
Maintenance Plans
Professionalism
Training
Mentoring
Communication
Organization
Integrity
Social Skills
Teamwork
Local HVAC Codes
Blueprint Reading
NATE Certification
Full job details
Description
The Role
Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.
Responsibilities
- Complete all general HVAC in-home, service calls.
- Establish customer rapport to help clients find the right products and services for their needs and wants.
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Explain replacement opportunities for aging, inefficient or underperforming systems.
- Understand your service criteria and hold yourself accountable for exceeding goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work along side customer service and dispatch to ensure overall success of the business.
- Maintain a clean, organized job site and well inventoried truck.
- Participate actively in all training exercises, morning meetings, trade shows and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs and installations.
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
Requirements
Competencies for Success
- Knowledge of local HVAC codes and ability to make on-the-job applications.
- Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
- Continued education and training to obtain NATE certification.
- Clean, safe driving record.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desire to be a better technician tomorrow than you are today.
- Competitive individual contributor who also loves to win as a team.