Lead HVAC Technician/Lead Installer

We are seeking a Lead HVAC Technician / Lead Installer to join the field team in the Cambridge, MA area. This is a hands-on leadership opportunity for an experienced HVAC professional who can take charge of complex installations and service issues, mentor other technicians, and become the team's go-to technical resource while remaining active in the field.

What You'll Do as the Lead HVAC Technician / Lead Installer:

• Lead residential and light-commercial HVAC installations from startup through completion.
• Take ownership of jobs in the field, coordinating work and ensuring installations are completed correctly.
• Diagnose and resolve difficult service, installation, and system-performance issues.
• Work across heat pumps, mini-splits, ductless systems, rooftop units, high-velocity systems, boilers, and other HVAC equipment.
• Serve as a senior technical resource for a team of approximately four HVAC technicians.
• Coach and mentor less experienced technicians when they encounter challenging technical problems.
• Balance installation responsibilities with hands-on service diagnostics and troubleshooting.
• Communicate professionally with homeowners, commercial customers, technicians, and internal team members.
• Help maintain high standards for workmanship, customer service, and job completion.
• As the department grows, potentially take on additional estimating, project oversight, or HVAC leadership responsibilities.

Must-Haves as the Lead HVAC Technician / Lead Installer:

• Significant hands-on HVAC experience, ideally 10+ years.
• Previous experience as a Lead Technician, Lead Installer, Foreman, or senior field resource.
• Proven ability to independently run HVAC jobs.
• Strong HVAC installation background combined with advanced service diagnostics and troubleshooting skills.
• Broad residential HVAC experience and comfort working on a variety of system types.
• Ability and willingness to remain hands-on in the field.
• Experience mentoring, training, or providing technical guidance to other HVAC professionals.
• Ability to confidently work through unusual or complicated HVAC problems without relying on constant supervision.
• Valid driver's license.
• Basic personal hand tools.
• Ability to occasionally work more than 40 hours when project demands require it.

Nice-to-Haves as the Lead HVAC Technician / Lead Installer:

• Light-commercial HVAC experience.
• Experience with heat pumps and ductless/mini-split systems.
• Experience with rooftop units.
• Unico or other high-velocity system experience.
• Boiler experience.
• Previous responsibility for coordinating multiple technicians or installers.
• Experience working directly with customers in occupied residential and commercial environments.
• Interest in eventually growing into HVAC management, estimating, project oversight, or department leadership.

Benefits Offered:

• Company vehicle.
• Company-provided larger tools.
• Health insurance with 50% employer contribution.
• Dental insurance with 50% employer contribution.
• 401(k) with a 4% company match based on a 5% employee contribution.
• Company-paid short-term disability.
• Company-paid long-term disability.
• Company-paid $100,000 life insurance policy.
• PTO accruing at slightly more than two weeks annually.
• Flexibility for additional unpaid time off when needed.
• Primarily local work around Cambridge, Boston, Brookline, Lexington, and surrounding communities.
• A stable workload with a mix of approximately 70% residential and 30% light-commercial work.
• A close-knit environment with multiple employees who have remained with the business for 20+ years.
• Immediate opportunity to become a trusted senior technical resource.
• Long-term potential to move toward estimating, technical leadership, project oversight, or HVAC department management.

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law