Service Coordinator - Commercial HVAC - Austin

Location: Austin, TX / In-Office

Your Responsibilities:

• Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)

• Respond to customer inquiries and route questions of technical nature to the appropriate resource

• Track of time and attendance for technicians

• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed

• Invoice and bill customers

• Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received

• Coordinate warranty administration process, parts orders, and track shipments

• Answer telephones and greet customers while maintaining professional and courteous customer contact

• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment

• Maintain OSHA logs

• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes

• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job

• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources

• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications:

• High School Diploma or GED required

• 2+ years of related experience in mechanical, electrical, or plumbing service field strongly preferred

• Bachelor’s degree may be considered in lieu of work experience 

• Experience working with HVAC Technicians (preferred)

• Experience with Astea and/or any other service tracking software 

• Proficient knowledge of Microsoft Office Suite 

Your Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: 

• Multiple medical insurance plan options + dental and vision insurance  

• 401K retirement plan with employer match

• Paid time off and company paid holidays

• Paid sick time in accordance with the federal, state and local law

• Tuition Reimbursement after 6 months of continuous service 

Work visa sponsorship is not available for this position

The typical hourly pay rate for this position ranges from $24.00 - $40.00 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.