Unique Indoor Comfort of Philadelphia - HVAC Service Manager

Compensation Details:

$120000 to $140000 annually plus incentives

Job Description:

About This Role

The HVAC Service Manager is responsible for supporting a service team in the delivery of field service and maintenance activities. This individual will ensure the maintenance and service teams have the proper skills, support, and resources.  The HVAC Service Manager will work alongside the Operations Team to ensure the delivery of our Red Bow customer experience, develop and lead a technical training & development program that supports technical advancement, and serve as a technical expert & resource for advanced-level troubleshooting.  The primary objective will be to create best-in-class field experience by ensuring the team members have the relevant skills, support, and resources.  This will be accomplished by supporting a team of exceptional field and maintenance individuals and doing everything necessary to put them in a position to succeed.

What You’ll Do:

• Hire, LEAD, discipline, and terminate technicians.

• Support the service and maintenance teams as a technical resource.

• Provide onsite field support for advanced level troubleshooting.

• Enhance the customer experience by reducing misdiagnosis and service warranties.

• Serve as a technical expert and resource for field operation. 

• Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum.

• Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement. 

• Support the field hiring process by providing oversight and input of candidate skillset and technical experience.

• Assist in the formal evaluation of Ace product offerings.

• Complete special projects and perform other job duties as assigned.

• Performance Reviews as necessary.

• Assist Customers

• Other tasks as requested by the General Manager or Operations Manager.

Required Skills:

• 15+ years of residential field service experience.

• 10+ years of service management experience.

• Experience managing a team of 12 or more technicians

• Training, certificate, or technology requirements

• Teamwork – Create a work environment that supports cooperation and productivity.

• Interpersonal Skills – Able to effectively relate and adapt to different personality styles.

• Leading Others - Encourage and motivate staff to fulfill the company’s vision and mission.

• Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner.

• Results Oriented – Hold self and others accountable for measuring and achieving company objectives.

• Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source.

• Optimism – Maintain a confident viewpoint that anticipates positive outcomes.

• Emotional Control – Maintain a rational and objective demeanor under stressful situations.

• Consistency – “Walks the talk” – demonstrates that they are also a product of the process.

Physical Requirements:

• Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used in the field.

• Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds.

• Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions.

• Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts.

• Ability to climb stairs and ladders and work in high, precarious places.

• Ability to sit and/or stand for extended periods of time.

• Ability to work outside; exposed to heat and cold.

• Ability to see and read with or without vision aids.

• Ability to hear and speak to exchange information.

• Ability to perform maintenance duties and read blueprints, drawings, and specifications.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.