CSR / DISPATCHER - Plumbing & HVAC
Mac Vik Plumbing
- Location
- Onsite (Golden, CO)
- Compensation
- $22 - $35/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 days ago
About the role
Mac Vik Plumbing is seeking a motivated CSR/Dispatcher to join their family-owned team in Golden, CO. The role involves managing customer calls, booking service appointments, and coordinating with technicians to ensure 5-star customer service.
Skills
Customer service
Dispatching
Communication
Active listening
Multi-tasking
Decision making
Analytical abilities
Detail orientation
Service Titan
Conflict resolution
Professionalism
Teamwork
Plumbing industry knowledge
HVAC industry knowledge
Electrical industry knowledge
Benefits
- 401(k)
- Health insurance
Perks
- Signing bonus
- Performance bonus
- Free uniforms
Full job details
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Signing bonus
- Training & development
CSR / DISPATCHER - Come join our Team!
We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future!
With the continued growth of our “FAMILY” owned Company since 1962, we are busy and we need a TOP motivated, dependable individual for a swing CSR / Dispatcher, to assist our Customers and Service Technicians in our Call Center.
We are looking for an experienced, well-spoken, energetic Team driven individual! Our Team member needs to be driven, self-motivated, multi-tasker, dependable, enjoy interacting and helping our customers.
Listening and working together is the Key! Is that you?
DESIRED SKILLS:
Have a pleasant, patient, and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Ability to communicate clearly and professionally, both verbally and in writing.
Convert incoming Customer Calls into Booked Service Appointments.
Convert incoming Customer Calls into Booked Service Appointments.
Responsible for compiling and entering accurate customer information into Service Titan.
Advanced sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Possess a strong work ethic and Team-Player mentality.
Provide quality service and support in a variety of Company areas.
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity. Again, our Company is family oriented and offers a supportive and encouraging environment.
Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...