HVAC CSR/Dispatch Hybrid

Job DetailsJob Location: Headquarters - Broomfield, CO 80020Salary Range: $20.00 - $21.00 HourlyAbout Cooper Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2024 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team. At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer. We also believe a great workplace should be a place where people enjoy coming to work and feel connected to their team. That’s why we invest in our people and make time to celebrate together with: Monthly team events Weekly team breakfasts Monthly team lunches Fun company events and activities throughout the year Opportunities to connect, celebrate wins, and build relationships outside of the everyday work environment At Cooper, you’re not just joining a company—you’re joining the Green Team, where hard work is recognized, success is celebrated, and we have some fun along the way.   Purpose We are seeking a dedicated and detail-oriented CSR/Dispatcher to join our dynamic team. In this role, you will serve as the primary point of contact for technicians, customers, and customer service representatives, providing exceptional support and coordination. Your ability to communicate clearly, manage schedules, and analyze information will be critical in resolving technician inquiries, managing client appointments, and assisting customer service representatives with scheduling. If you have a passion for logistics and operations, we want to hear from you! QualificationsKey Responsibilities Monitor and manage dispatch and personal email throughout the day Oversee and maintain the dispatch board in real-time Manage and prioritize daily tasks efficiently Review booked jobs to ensure accuracy and correct technician assignment Contact customers with updates regarding their appointments Reschedule or delay service calls as needed Schedule jobs when required parts are available Answer and manage the tech line in a professional manner Monitor and address flags on the dispatch board Maintain a schedule that is always at least three days ahead Manage and respond to estimate-related emails Review, attempt to schedule, or cancel on-hold jobs as necessary Send out daily parts emails to appropriate team members Address technician requests in a timely manner Taking inbound calls and book jobs as (back up)  Dispatch technicians to job sites accurately and efficiently Use Google Maps to optimize routing for technicians Adjust technician routes based on availability and job priority Qualifications Previous experience in dispatching, customer service, or a call center environment (preferred) Proficient in data entry with strong attention to detail Strong decision-making and problem-solving skills Must have ServiceTitan experience Excellent verbal and written communication skills Ability to work independently and as part of a team Strong organizational and time management skills Capable of prioritizing tasks to meet daily deadlines Compensation Pay Range: $20–$21 per hour, depending on experience and qualifications Schedule:  The training schedule will be Monday through Friday, from 8:00 AM to 5:00 PM. Once training is completed, the regular schedule will be: Wednesday through Saturday: 8:00 AM to 5:00 PM Sunday: 10:00 AM to 8:00 PM Schedule / On-Call Requirements This position participates in a weekly after-hours on-call rotation. Employees are expected to remain available and responsive during their assigned on-call week in accordance with company expectations. Employees who successfully complete their assigned on-call week will receive a $150 Availability Bonus, regardless of call volume. This bonus is provided for maintaining availability during the assigned on-call period and is separate from compensation for any actual hours worked while responding to after-hours calls.   Benefits Health Insurance Dental Insurance Vision insurance Life/AD&D insurance Long-Term Disability coverage FSA Health Care and Dependent Care Additional Benefits: Accident, Hospital and Critical Illness 401(k) with generous 3%  company match Paid Time Off (PTO) • Paid Holidays Training stipends  Team events, community involvement, and a values-driven culture     Join the Green Team This role is ideal for someone looking to grow a career in HVAC Dispatch, offering mentorship and continuous training to support long-term success. Apply and help shape the future of home HVAC services in Colorado. Application Deadline: Application Deadline: The anticipated application deadline is October 23 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.