HVAC Customer Service Representative/Dispatcher
H & H MECHANICAL INC
- Location
- Onsite (Austell, GA)
- Compensation
- $40k - $60k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 2 days ago
About the Role
H&H Mechanical, a long-standing HVAC contractor serving the Atlanta area, is seeking a Customer Service Representative/Dispatcher to manage service appointments, route technicians, and ensure accurate invoicing. The role focuses on providing exceptional customer service and supporting operational efficiency within a positive, family-oriented team environment.
Skills
Customer service
Dispatching
Microsoft Office
Service Titan
House Call Pro
Organizational skills
Multitasking
Communication skills
Scheduling
Data entry
Routing
Problem solving
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Perks
- Commission opportunity
- Bonus
- Company parties
Full job details
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
H&H Mechanical has been in business for 40 years providing comfort in the Atlanta area. We strive to exceed our client's expectations through service, communication, and quality workmanship. With the continued growth of our organization there will be plenty of career opportunities. Come join a team that presents a positive work environment and is passionate about the work they do.
Qualifications:
- Excellent customer service skills and a positive attitude
- Experience in Microsoft Office and ability to learn new software
- Experience using Service Titan or House Call Pro dispatch software a plus
- 1+ years dispatching
- Outstanding organizational and multitasking abilities
- Exceptional communication skills
- Desire to succeed and be dependable
- High school diploma
Responsibilities:
- Answer phones and address customer questions and concerns
- Outbound phone calls
- Scheduling service calls, maintenance, and installation
- Prioritizing calls according to urgency and importance
- Forecast work load 2-3 days out
- Routing technicians in an efficient manor
- Updating and adding data into software as received
- Assisting technicians with data entering, scheduling, and ordering parts
- Tracking previous service calls to ensure completion and are invoiced correctly
- Performing customer care calls
Benefits:
- Competitive Hourly Compensation + Commission opportunity
- Bonus
- Opportunity for Career Growth
- Paid time off
- Health Insurance
- 7 paid holidays
- Retirement plan
- Family Environment
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan