HVAC Production Manager

Overview

Join the Service Champions Team

Service Champions NorCal is hiring an HVAC Production Manager for our San Jose Service Center.

We’ve been recognized as a San Francisco Bay Area Top Workplace every year since 2016. At Service Champions, we believe in putting people first. Our commitment to our clients is to provide exceptional service while living up to our“Trustworthy, On Time, and Worry-Free” brand promise.

What's In It for You?

• $80,000-$100,000 annual base salary, plus bonus opportunity
• Comprehensive health benefits, including medical, dental, and vision coverage for eligible employees and family members
• 401(k) retirement plan with company match
• Paid time off, including vacation and birthday time off
• Financial protection benefits, including company-paid life insurance, short- and long-term disability, FSA, legal and identity protection, and pet insurance
• Employee perks, including referral bonuses, employee discounts, and an Employee Assistance Program
• Career development, including ongoing professional development and life-skills training
• Company-provided resources, including uniforms, uniform laundering, work boot allowance, company vehicle, and gas card
• A people-first culture with company-sponsored events and a collaborative, supportive work environment

Benefit eligibility, plan terms, and availability are subject to applicable plan documents and company policies.

Position Type and Schedule

This is a full-time, exempt position. Workdays and hours may vary based on business and operational needs. Occasional evening and weekend work may be required.

Travel

Little to no overnight travel is expected. Regular local travel to job sites and other business locations is required as part of the position.

Responsibilities

What Will I Do?

The HVAC Production Manager leads, coaches, trains, and supports our HVAC Installation Technicians at the San Jose Service Center.

This is a highly visible, hands-on leadership position. Approximately 70% of the role is spent in the field, supporting and coaching technicians, with approximately 30% spent at the service center providing training, one-on-one development, and operational leadership.

The HVAC Production Manager is responsible for supporting client satisfaction, installation quality, safety, productivity, and department performance while partnering with Sales, Service, Operations, and Fleet teams to help the service center operate efficiently and profitably.

• Lead, coach, develop, and support HVAC Installation Technicians.
• Spend significant time in the field providing hands-on leadership, coaching, training, and performance support.
• Promote a culture of safety, accountability, teamwork, and exceptional client service.
• Ensure team members have the tools, training, knowledge, and support needed to succeed in their roles and careers.
• Maintain high standards for installation quality and client satisfaction.
• Support department performance, including installation productivity and gross-margin goals.
• Partner with the Operations Support Coordinator to address client concerns related to installation work performed in their homes.
• Collaborate with the Sales Team to ensure jobs are properly scoped and documented to support efficient, high-quality, and profitable installations.
• Partner with the Service Team to support department and service center goals.
• Coordinate with the Fleet Manager to help ensure service center vehicles receive required inspections, maintenance, and repairs and are maintained to Service Champions standards.
• Model and reinforce Service Champions' Core Values and expectations.
• Perform other job-related duties as needed.

Qualifications

Do I Have What It Takes?

• Demonstrated leadership, coaching, and team-development skills.
• HVAC installation knowledge and experience sufficient to effectively coach and support installation technicians.
• Strong commitment to safety, quality, client service, and operational excellence.
• Results-oriented approach with strong attention to detail.
• Ability to prioritize responsibilities and manage multiple demands effectively.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently while collaborating effectively across teams.
• Professional, approachable, and service-oriented leadership style.
• Basic computer and technology skills.
• Reliable and punctual attendance consistent with the requirements of the position.
• Commitment to supporting Service Champions' Core Values and culture.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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