About the role

ARS-Rescue Rooter, the largest provider of residential HVAC, plumbing, and electrical services in the U.S., is seeking an HVAC Service Manager to lead service operations. This role focuses on managing technicians, ensuring high-quality service delivery, and maintaining customer satisfaction across the Boston market.

Skills

Leadership Team management Scheduling Performance management Coaching Budgeting Customer service Operations management HVAC systems Gas piping Electrical systems Plumbing Air flow Inventory management Safety compliance KPI monitoring

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid time off

Full job details

Company Name

ARS-Rescue Rooter

Overview

Pay: $120,000-125,000 per year Sign On Bonus - $5000

Industry: HVAC Residential Service

Job Title: HVAC Service Manager - Residential

American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.

What We Offer:

Insurance access after 31 days of employment
Low-cost medical insurance (starting at ~$5/week)
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off & holiday pay
Company-paid life insurance

Responsibilities

What You’ll Do:

Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
Oversee daily operations to ensure safe, efficient, and high-quality service delivery
Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
Resolve customer issues and ensure top-tier customer satisfaction
Coordinate with dispatch to optimize technician selection and scheduling
Conduct job site inspections and monitor workmanship standards
Track departmental operations, inventory, tools, vehicles, and maintenance
Ensure compliance with safety regulations, company policies, and local codes
Provide ongoing on-the-job training and development for technicians
Lead weekly technician meetings and monitor key performance indicators (KPIs)

Qualifications

What You’ll Bring:

5+ years of HVAC service experience
Strong knowledge of gas piping, electricity, plumbing, and air flow
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and math skills
Ability to manage people, operations, and budgets effectively
Must pass background and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

HVAC Service Manager