HVAC Service Manager

Summary:

Hill is seeking an HVAC Service Manager for Hill Mechanical Corp. Indianapolis. The HVAC Service Manager is responsible for overseeing the day-to-day activities of the HVAC service department, developing and implementing sales strategies, achieving revenue and profitability goals, and maintaining strong customer relationships. This position is responsible for leading, developing, and engaging department team members while ensuring a high standard of customer satisfaction and service.

The HVAC Service Manager will oversee the service division and provide direction, guidance, and accountability to support the growth and success of the HVAC service business.

Key Responsibilities:

• Works with the team to develop sales plans and strategies; directs overall department activities to achieve revenue, profitability, and business growth objectives.
• Oversees the day-to-day operations of the HVAC service department, ensuring alignment with company goals and customer expectations.
• Manages, leads, and establishes performance expectations, monitoring progress toward goals, and conducting performance evaluations.
• Provides direction and support for developing new customers, expanding existing accounts, and increasing sales of HVAC service agreements, repairs, and projects.
• Oversees sales and estimating efforts within the HVAC service department, including reviewing proposals, estimates, and contractual agreements as appropriate.
• Ensures proposals and estimates are accurate, thorough, competitive, and prepared in a timely manner to meet sales objectives.
• Maintains positive customer relationships and assists with resolving customer inquiries, complaints, and service-related concerns.
• Reviews maintenance service agreements, including renewals, pricing adjustments, and profitability, to support long-term customer retention and departmental growth.
• Monitors sales activity, active leads, contract activity, and future business opportunities to ensure progress toward established goals.
• Reviews departmental financial performance, including revenue and gross margins, and identifies opportunities to improve profitability.
• Ensures appropriate follow-up on service tickets, repair proposals, outstanding quotes, and accounts receivable to support customer satisfaction and timely payment.
• Establishes and maintains strong relationships with key customers through regular meetings, business development activities, and customer entertainment as appropriate.
• Identifies opportunities for cross-selling and up-selling HVAC services and other Hill services to maximize customer relationships and business potential.
• Works collaboratively with other departments within Hill to support customer needs, identify business opportunities, and promote company-wide growth.
• Assists in the hiring, development, and retention of HVAC service department personnel.
• Promotes safety in the workplace and supports compliance with company policies and procedures.
• Performs other duties as assigned.

Experience and Technical Qualifications

• Bachelor's degree preferred.
• Minimum of seven (7) years of related experience, including previous managerial or leadership experience. Construction or service industry experience preferred.
• General knowledge of HVAC equipment, systems, maintenance services, and repair services preferred.
• Experience in sales, account management, customer relationship development, and service agreement management.
• Experience reviewing sales performance, revenue, and gross margins preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams).
• Experience with COINS is a plus.

Other Qualifications

• Requires strong communication and interpersonal skills, with demonstrated experience working directly with all levels of employees and customers.
• Requires the ability to work effectively and efficiently under pressure and adjust to changing situations.
• Requires initiative, attention to detail, accuracy, and the ability to prioritize, multitask, and delegate effectively.
• Requires strong analytical and problem-solving skills.
• Must be dependable, organized, and self-motivated.
• Must demonstrate strong leadership, decision-making, and team development skills.
• Must possess excellent written and verbal communication skills.
• Must maintain a professional demeanor and a customer-focused approach when interacting with employees, clients, vendors, and other business partners.
• Must be able to work independently with limited supervision while collaborating effectively with others.