HVAC Service Manager

Overview

Build Your Career. Lead Your Team. Drive Results.

Come join one of the largest HVAC and plumbing companies in the Midwest! Our continued growth is no accident. We invest in exceptional people, deliver outstanding customer service, and create opportunities for our team members to build rewarding, long-term careers.

At our company, people may join us looking for a job, but they stay because they find a career with opportunities to grow, develop their skills, and achieve more.

We’re looking for an experienced, results-driven HVAC Service Manager to lead our service team, strengthen daily operations, and drive department growth. In this role, you’ll play a key part in developing technicians, improving performance, maintaining high service standards, and delivering an exceptional customer experience.

If you’re a strong leader who knows how to build teams, develop talent, and turn operational excellence into business results, we want to hear from you!

We believe great people deserve great benefits. That’s why we offer a competitive compensation package and benefits designed to support you, your family, and your future.

• Competitive Compensation: $75,000–$90,000 annually, plus monthly performance bonuses
• Dental and Vision Insurance
• Company-Paid Long-Term Disability Insurance
• Employee and Family Life Insurance
• Wellness Program and Employee Assistance Program, including mental health resources
• Voluntary Short-Term Disability, Accident, and Critical Illness Insurance
• Six Paid Company Holidays
• One Paid Community Service Day
• Company-Paid Personal Time Off:
• Company-Matched Health Savings Account (HSA)
• 401(k) Retirement Plan with Company Match

Qualifications

Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred.
• In-depth knowledge of HVAC systems, service operations, and troubleshooting.
• Experience with residentialHVAC systems; knowledge of process systems is a plus.
• Understanding of general HVAC system design, equipment, materials, and associated costs.
• Strong leadership, coaching, communication, and team-building skills.
• Ability to recruit, develop, motivate, and retain high-performing employees.
• Proven ability to drive sales, improve productivity, and achieve business goals.
• Ability to develop customer relationships and grow business across private and public sector markets.
• Strong organizational and problem-solving skills, with the ability to prioritize competing demands and meet deadlines.
• A positive, proactive attitude and a genuine desire to help employees and the business succeed.

Equal Opportunity Employer

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Responsibilities

As our HVAC Service Manager, you’ll lead the day-to-day operations of the HVAC service department, develop a high-performing team, and help drive sustainable business growth.

Leadership & Team Development

• Build and maintain a culture of accountability, performance excellence, and continuous improvement.
• Recruit, train, coach, and retain top HVAC service technicians.
• Develop employees through ongoing technical training, sales coaching, and professional development.
• Set clear performance expectations and help technicians achieve individual and departmental goals.
• Promote teamwork, employee engagement, and a positive work environment.

Sales & Department Growth

• Drive HVAC service revenue and profitability through effective leadership, coaching, and performance management.
• Coach technicians to improve average ticket, closing rates, and monthly revenue per truck.
• Provide consistent product knowledge, technical, and sales training.
• Encourage lead generation and identify opportunities to grow service agreements and additional business.
• Monitor key performance indicators and implement strategies to improve results.

Operational Excellence

• Oversee daily field operations to ensure efficient scheduling, productivity, and quality workmanship.
• Maintain accurate invoicing, inventory control, reporting, and operational records.
• Monitor callbacks, warranty claims, and service quality to reduce unnecessary costs and improve customer satisfaction.
• Enforce company policies, safety standards, and industry best practices.
• Coordinate vendor meetings, product updates, and technical resources as needed.

Customer Experience

• Set the standard for outstanding customer service and professionalism.
• Address escalated customer concerns promptly and effectively.
• Work with technicians to resolve service issues, prevent repeat problems, and maintain customer trust.
• Promote a customer-first culture focused on quality, reliability, and long-term relationships.