HVAC Technical Product Trainer
Gensco Inc
- Location
- Onsite (Elk Grove, California · Elk Grove, California)
- Employment
- Full-time
- Level
- Senior Level
Posted 2 days ago
About the role
Gensco Inc is a family-owned HVAC wholesale distributor and manufacturer serving the Pacific Northwest. The role involves developing and delivering technical training on equipment lines to customers and team members while providing field support and installation guidance.
Skills
HVAC technical training
Product application
Installation best practices
Technical field support
Parts research
Instructional design
Presentation skills
Communication skills
Time management
Organizational skills
Customer service
MS Office proficiency
Ductless HVAC systems
Unitary HVAC systems
Problem solving
Diplomacy
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Paid time off
- Tuition reimbursement
Perks
- Tuition reimbursement
- Profit sharing
Full job details
We have an amazing opportunity for a HVAC Technical Product Trainer to join the Tech Services Team in Elk Grove, California!
Summary
- The HVAC Technical Product Trainer will perform a broad range of equipment support functions and training for Slakey's customers and branches.
- Provide customers and Slakey Brothers Team Members with product application, installation, and service training for our major equipment lines.
- Provide education to all dealers on unitary and ductless products to include: product feature benefits, system matches, application basics, installation best practices, proper startup, and service.
- Develop and deliver instructional classes, presentations, and videos to assist new and existing dealers.
- Provide technical field support assistance for Slakey Brothers customers.
- Provide parts research assistance, accessory, and functional parts stock suggestions.
- Able to travel as required with extended overnight stays
Skills and Qualifications
- 5+ years of related work experience and excellent knowledge of HVAC industry
- Completion of a 2-year college degree in technical studies or equivalent work experience
- Ductless background knowledge preferred
- Demonstrated ability to manage details and meet deadlines with 100% accuracy
- Customer service-oriented approach, responds to requests with a sense of urgency
- Strong attention to detail, excellent time management and organizational skills
- Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
- Ability to use tact and diplomacy in sensitive situations
- Recognizes when to use a formal or informal approach, good at crafting a solution rather than simply saying “no”
- Excellent presentation and communication skills
- Able to operate a personal computer, calculator, other office machines, and proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
- Excellent driving record
- Able to work sitting or standing and to move freely throughout our facilities
- Able to lift and carry equipment and supplies on a frequent basis
- Able to travel as required with extended overnight stays
Qualifications
Comprehensive and competitive benefits package includes:
- Healthcare coverage of medical, dental and vision available first of the month following date of hire
- Discretionary Profit Sharing
- 401(k) Retirement Plan
- Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
- Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
- Tuition reimbursement for 2-year and 4-year degree programs
- Life Insurance, Voluntary Supplemental Life Insurance
- Long-Term Disability, Voluntary Short-Term Disability
- Employee Assistance Program