OPERATIONS MANAGER - HVAC
Hales AC
- Location
- Onsite (St Petersburg, FL)
- Compensation
- $125k/yr
- Employment
- Full-time
- Level
- Senior Level
Posted 2 days ago
About the role
Hales AC is a 40-year-old residential HVAC company in the Tampa Bay area seeking an Operations Manager to rebuild and optimize service, installation, and dispatch operations. The role focuses on field leadership, process improvement, and team development to drive profitability and customer satisfaction.
Skills
HVAC operations management
Service management
Team leadership
Technical coaching
Residential HVAC diagnostics
Installation oversight
Dispatch management
Process improvement
Performance tracking
Customer service
Recruitment
Staff development
Scheduling
Quality control
Strategic planning
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Perks
- Performance bonus
- Company car
Full job details
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
OPERATIONS MANAGER – HVAC
Hales AC | St. Petersburg, FL
$125,000 base + bonus up to $125,000 (total earning potential $250,000) + Company Vehicle
Hales AC | St. Petersburg, FL
$125,000 base + bonus up to $125,000 (total earning potential $250,000) + Company Vehicle
Why Hales AC (new first bullet)
✓ We pay for profit. Our annual bonus plan lets you earn up to 100% of your base salary, another $125,000 on top of your pay. The targets are set to be hit, not to look good on paper. If you help us make money, we share it.
✓ We pay for profit. Our annual bonus plan lets you earn up to 100% of your base salary, another $125,000 on top of your pay. The targets are set to be hit, not to look good on paper. If you help us make money, we share it.
We need a builder, not a babysitter.
Hales AC has 40 years of history and thousands of loyal Tampa Bay customers. The name is strong. The operation needs work.
We’re being straight with you: this is a rebuild. Processes need tightening, the team needs a leader they’ll follow, and the numbers need to move. If you’re looking for a quiet seat where you manage a spreadsheet and sit in meetings, this isn’t it.
If you’re the kind of operator who gets on the truck, works the problem with the crew, and wins a little more every day until the whole shop is different, we want to talk.
WHAT YOU’LL ACTUALLY DO
- Run Service, Install, IAQ, Dispatch, and Warehouse, and own the results
- Spend most of your week in the field, not the office: ride-alongs, job-site checks, and coaching techs in real time
- Fix what’s broken: callbacks, scheduling gaps, sloppy installs, missed opportunities
- Build the team: recruit good techs, develop the ones we have, and move on from the ones who won’t get better
- Drive the numbers techs control: average ticket, close rate, memberships, callback rate, reviews
- Make sure every customer gets options, presented with professionalism and care
- Hold the standard: every job to code, every truck stocked, every customer taken care of
WHO YOU ARE
You’ve done the work yourself. You can walk into a system that won’t cool, find the problem, and teach the tech next to you how you found it. Your guys respect you because you’ve earned it, not because of your title.
You’ve done the work yourself. You can walk into a system that won’t cool, find the problem, and teach the tech next to you how you found it. Your guys respect you because you’ve earned it, not because of your title.
You might be:
- A proven HVAC Operations or Service Manager who has turned around a struggling shop or built one from the ground up, or
- A top-tier Lead Tech or Install Lead who already runs the floor unofficially. You train the new guys, everyone calls you with the hard calls, and you’re ready for the keys.
Either way, you bring:
- Deep residential HVAC knowledge: diagnose, install, and train
- A competitive streak: you track the scoreboard and you hate losing
- The ability to coach hard without creating drama
- Urgency: you fix problems today, you don’t wait for a meeting about them
- Belief that presenting the right solution is helping the customer, not pushing them
WHO THIS ISN’T FOR
- People who manage from behind a desk
- People who need everything figured out before they start
- People who blame the team instead of building it
WHY HALES AC
✓ A real chance to make your mark. You’ll be the one who turned it around, and it will show in the numbers.
✓ 40-year reputation. Customers already trust the name. You make the operation match it.
✓ All W-2, zero subcontractors. Every tech is ours, so you can actually build a culture.
✓ Ownership in the building. You’ll have direct access to the people who make decisions, with no layers of corporate approval.
✓ Room to grow. Hales is one of three Right Away Group brands. Win here and there’s more to run.
✓ Tools that help. Modern CRM, AI-assisted systems, and documented processes. We invest in this.
✓ A real chance to make your mark. You’ll be the one who turned it around, and it will show in the numbers.
✓ 40-year reputation. Customers already trust the name. You make the operation match it.
✓ All W-2, zero subcontractors. Every tech is ours, so you can actually build a culture.
✓ Ownership in the building. You’ll have direct access to the people who make decisions, with no layers of corporate approval.
✓ Room to grow. Hales is one of three Right Away Group brands. Win here and there’s more to run.
✓ Tools that help. Modern CRM, AI-assisted systems, and documented processes. We invest in this.
Compensation & Benefits
- $125,000 base salary
- Annual bonus up to $125,000 (100% of base), tied to profit and department results. The goals are realistic, and we want to write you that check.
- Total earning potential: $250,000
- Company vehicle + gas card
- Company phone and tablet
- Health, dental, and vision
- PTO and paid holidays
- Advancement across Right Away Group
TERRITORY
Based in St. Petersburg. We serve Pinellas, Hillsborough, Pasco, Sarasota, and Manatee. Expect to spend 50% or more of your time in the field.
Based in St. Petersburg. We serve Pinellas, Hillsborough, Pasco, Sarasota, and Manatee. Expect to spend 50% or more of your time in the field.
TO APPLY
Skip the corporate cover letter. Tell us about a team or a shop you made better: what was broken, what you did, and what changed.
Skip the corporate cover letter. Tell us about a team or a shop you made better: what was broken, what you did, and what changed.