CSR Customer Service Representative at HVAC & Plumbing company
Propeller Building Services
- Location
- Onsite (Shawnee, KS)
- Compensation
- $21 - $25/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 3 weeks ago
About the Role
Propeller Building Services is seeking a Customer Service Representative to manage scheduling, dispatching, and invoicing for residential HVAC and plumbing services. The role involves handling customer inquiries and promoting maintenance opportunities to support company growth.
Skills
Customer service
Communication skills
Computer literacy
ServiceTitan
Scheduling
Dispatching
Data entry
Multitasking
Organization
Invoicing
Bilingual
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Full job details
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Patriot Heating and A/C is a well-established residential HVAC and plumbing provider based in Shawnee, KS. We’re looking for an experienced Customer Service Representative (CSR) to help lead our next stage of growth. Strong attention to detail, computer literacy, and excellent communication skills are a must. Knowledge of ServiceTitan is a plus!
Responsibilities
- Answer incoming calls and schedule service appointments
- Make outbound calls to existing customers to promote services and maintenance opportunities
- Provide excellent customer service and handle customer inquiries
- Schedule jobs, dispatch technicians, and coordinate daily schedules
- Accurately enter and update customer information in ServiceTitan
- Process service requests, invoices, and customer follow-ups in ServiceTitan
- Communicate effectively with technicians, customers, and management
Qualifications
- ServiceTitan experience preferred
- Strong communication and customer service skills
- Excellent attention to detail and computer skills
- Ability to multitask and stay organized in a fast-paced environment
- HVAC or plumbing office experience preferred, but not required
- Bilingual (English/Spanish) is a plus
What We Offer
- Medical, Dental and Vision benefits
- 401(k) with company match
- Steady, full-time position
- Supportive team environment
- Opportunity for growth and advancement within the company