HVAC Counter Sales Associate
HTS Engineering Ltd.
- Location
- Onsite (Dallas, TX)
- Compensation
- $20 - $25/hr
- Employment
- Full-time
- Level
- Entry Level
About the Role
HTS Engineering is a leading commercial HVAC distributor seeking a Counter Sales Associate to drive sales growth and provide expert product recommendations. The role involves engaging customers, managing orders, and collaborating with outside sales to support project success.
Skills
Full job details
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Responsibilities
- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
- Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
- Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
- Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
- Process transactions efficiently while ensuring accuracy and a positive customer experience.
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
- Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
- Maintain a professional, organized counter environment that reflects our commitment to quality and service.
- Assist with inventory management, cycle counts, and stock organization.
- Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
Requirements
- 0–3 years of experience in customer service or sales
- Prior experience in HVAC or related industry
- Bilingual preferred
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
- Strong communication skills for consultative selling and customer engagement.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Digital literacy and ability to learn new systems quickly.
- Organizational skills and ability to manage multiple priorities.
- Passion for delivering exceptional customer experiences.
- Ability to lift up to 50 lbs and stand for extended periods.