Operations Manager, HVAC
Apex Service Partners
- Location
- Onsite (Cincinnati, OH)
- Compensation
- $80k - $120k/yr
- Employment
- Full-time
- Level
- Senior Level
About the Role
Apex Service Partners seeks an experienced HVAC Operations Manager to lead and grow residential service operations in the Greater Cincinnati market. This role focuses on developing technicians, driving operational performance, and ensuring exceptional customer experience within a growing home services organization.
Skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
Perks
- Performance bonus
Full job details
Overview
We are seeking an experienced HVAC Operations Manager to lead and grow our HVAC operations across the Greater Cincinnati market. This opportunity is part of a newly formed partnership with a well-established residential home services company that has built a strong reputation for customer service, technical expertise, and quality workmanship.
This role is ideal for a hands-on HVAC leader who is passionate about developing technicians, driving operational performance, and delivering an exceptional customer experience. If you thrive in a fast-paced environment and enjoy building high-performing teams, we'd love to hear from you.
What You'll Do:
- Lead, coach, and develop a team of residential HVAC service technicians
- Drive performance across key metrics including revenue, productivity, customer satisfaction, and maintenance agreement growth
- Conduct ride-alongs, field training, and regular coaching sessions to support technician development
- Partner with dispatch and operations teams to optimize scheduling and technician efficiency
- Monitor service quality and conduct job site visits to ensure consistent execution
- Manage customer escalations and service recovery efforts
- Analyze KPIs and implement strategies to improve team performance and profitability
- Support recruiting, onboarding, and retention initiatives for the service department
- Promote a culture of safety, accountability, and customer-first service
- Collaborate with senior leadership to support growth initiatives and operational excellence
What We're Looking For:
- 5+ years of HVAC leadership experience
- Previous leadership experience managing HVAC technicians or field service teams
- Strong knowledge of residential HVAC diagnostics, maintenance, repair, and service operations
- Proven ability to coach technicians and improve individual and team performance
- Experience managing operational KPIs and driving accountability
- Strong customer service, communication, and problem-solving skills
- Ability to balance people leadership with operational execution
- Valid driver's license and clean driving record
Preferred Qualifications
- Experience leading service teams within a residential HVAC organization
- ServiceTitan or similar field service software experience
- Track record of improving technician productivity and department profitability
Compensation & Benefits
- Competitive base salary plus performance-based bonus opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing leadership development and training opportunities
- Career advancement opportunities within a growing organization
Why Join Us?
This is an opportunity to join an established and respected organization entering an exciting new phase of growth. You'll have the ability to shape the service department, develop top talent, influence business results, and play a key role in building the future of the Cincinnati market.
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants.